Allsainteis Privacy Policy

Information We Collect

Personal Information

• Place an order: Full name, email address, phone number, shipping and billing addresses (whether it’s your home, office, or our physical location), and payment details such as credit card information or digital wallet links (e.g., PayPal, Apple Pay).
• Create an Allsainteis account: Username, password, saved shipping addresses for faster checkout, size preferences (e.g., men’s jacket size, women’s dress size), and favorite product categories (e.g., casual tees, formal blazers).
• Subscribe to communications: Email address to receive updates on new collections, styling tips, exclusive offers, or order-related notifications.
• Contact customer service: Email, phone number, order number, and details about your inquiry—such as questions about sizing, return processes, or delivery timelines.
• Participate in promotions: Information submitted for giveaways, surveys, or style challenges (e.g., name, email, and photos of you wearing Allsainteis pieces, if you choose to share them).

Non-Personal Information

• Device information: Type of device (laptop, phone, tablet), operating system, browser version, and screen resolution—ensuring our website displays and functions seamlessly on your preferred device.
• Usage data: Pages visited (e.g., spending time on men’s outerwear vs. women’s dresses), time spent on the site, links clicked, search queries (e.g., “waterproof men’s parka”), and how you found our website (e.g., social media, search engine, or referral link).
• Aggregated data: Anonymous trends like popular product categories, average order values, or peak browsing times—used to optimize our inventory and website layout.

How We Use Your Information

• Process and fulfill orders: Verify your identity, process payments securely, prepare your clothing items for shipment, and send order confirmations, shipping updates, or delivery notifications.
• Manage your account: Let you access order history, save favorite items (e.g., a women’s linen dress you want to purchase later), and update your details easily—streamlining future purchases.
• Personalize your experience: Recommend products based on your preferences (e.g., showing you men’s tailored chinos if you frequently browse formal wear), tailor marketing communications to your interests, and remember your size preferences for faster shopping.
• Communicate with you: Respond to your customer service inquiries promptly, send important updates (e.g., a delay in your order or a restock of your favorite jacket), and share personalized promotions if you’ve opted in.
• Improve our services: Analyze user behavior to enhance website navigation (e.g., making popular categories more accessible), develop new products (e.g., expanding our women’s seasonal collection based on customer demand), and fix any issues with the shopping experience.
• Prevent fraud: Detect and stop unauthorized transactions, safeguard against account misuse, and protect both you and Allsainteis from fraudulent activity.

Sharing Your Information

• Payment processors: To securely handle credit card or digital wallet transactions (e.g., Stripe, PayPal). These providers only receive the information needed to process payments and cannot use it for other purposes.
• Shipping carriers: To deliver your order (e.g., UPS, FedEx) and provide you with tracking information. Carriers receive your name, shipping address, and order details relevant to delivery.
• Marketing and analytics tools: To send targeted communications (e.g., Mailchimp for newsletters about new men’s and women’s collections) or analyze website traffic (e.g., Google Analytics to understand which product pages resonate most with users). These tools are configured to keep your personal information anonymous where possible.
• Business successors: If Allsainteis is merged, acquired, or sells part of its assets, your information may be transferred to the new owner—but they will be bound by this Privacy Policy to protect your data.
• Legal requirements: We may disclose your information if required by law, court order, or government request (e.g., to comply with a subpoena or prevent harm to you or others).

Data Security

• Encryption: Data transmitted between your device and our website is encrypted using SSL/TLS technology (you’ll see a padlock icon in your browser’s address bar), and stored data is encrypted on secure servers.
• Secure payment processing: We follow PCI DSS standards for payment handling to ensure your financial information remains protected.
• Access controls: Only authorized Allsainteis team members can access personal information, and they use unique credentials and role-based permissions to limit access to what’s necessary for their work.
• Regular security updates: We update our systems, software, and security protocols regularly and conduct audits to identify and address potential vulnerabilities.

Your Rights Regarding Your Information

• Access: Request a copy of the personal information we hold about you (e.g., your order history, saved addresses, size preferences).
• Correction: Ask us to update or fix inaccurate information (e.g., a misspelled shipping address or outdated phone number).
• Deletion: Request that we delete your personal information (subject to limited exceptions, such as retaining order details for accounting purposes).
• Opt out: Unsubscribe from marketing communications at any time (see Section 6 for how to do this).
• Data portability: Ask for a copy of your information in a simple, machine-readable format (e.g., a CSV file of your order history) to use with another service.
• Restriction: Request that we limit how we use your information (e.g., pausing marketing messages while you’re on a break from shopping).

Marketing Communications

• Clicking the “Unsubscribe” link at the bottom of any marketing email—this will immediately remove you from our marketing list.
• Emailing service@allsainteis.com with the subject line “Unsubscribe from Marketing” and including your registered email address.
• Updating your account preferences: Log in to your Allsainteis account, navigate to “Communication Settings,” and toggle off marketing emails.

Data Retention

• Order information: Retained for 7 years to comply with accounting and record-keeping requirements.
• Account information: Kept as long as your account is active. If your account is inactive for 2 consecutive years, we’ll notify you via email before deleting your information (you can reactivate your account at any time before deletion).
• Marketing information: Retained until you unsubscribe or request deletion.

Children’s Privacy

Third-Party Links

Changes to This Policy

• We’ll post the revised policy on allsainteis.com with a clear note indicating it has been updated.
• For significant changes (e.g., how we share your information or new ways we use data), we’ll notify you via email (if you’ve provided one) or a pop-up notice on our website, giving you time to review the updates before they take effect.

Contact Us