Allsainteis Shipping Policy

Order Processing

• Standard Processing Time: All orders are processed and prepared for shipment within 1–3 business days (Monday through Friday, excluding major U.S. holidays like Thanksgiving, Christmas, and New Year’s Day). This includes verifying payment details, inspecting clothing for quality (e.g., checking stitching on shirts, ensuring hardware on outerwear is secure), and packaging items to prevent damage.
• Order Confirmation: Immediately after placing your order, you’ll receive an acknowledgment email to confirm we’ve received your request. A separate shipping confirmation email—complete with a tracking number and carrier details—will be sent once your order has been processed and dispatched.
• Processing Delays: During peak periods (e.g., seasonal sales, holiday shopping rushes) or for custom-sized items, processing may take up to 5 business days. We’ll notify you via email if your order is expected to be delayed, along with an updated shipping estimate.

Shipping Options & Costs

• Cost: Complimentary—no minimum purchase required. Whether you’re buying a single tee or a full wardrobe of jackets and dresses, standard shipping is always free.
• Carriers: We partner with trusted carriers (UPS, FedEx, USPS, and international postal services) to deliver your order. The carrier is selected based on your destination to ensure reliability and efficiency.
• Delivery Timeline: 6–12 days from the date of the shipping confirmation email. This timeline applies to all domestic and international deliveries, with no distinction between locations.

Delivery Details

• Tracking Your Order: Use the tracking number in your shipping confirmation email to monitor your package’s progress in real time. Click the link in the email or enter the number on the carrier’s website to view updates like “In Transit,” “Out for Delivery,” or “Delivered.”
• Shipping Address Requirements: You’re responsible for providing a complete, accurate shipping address (including apartment/unit numbers, postal codes, and country). We cannot be held liable for delayed, misdelivered, or returned orders due to incorrect address information. If you need to update your address, contact us within 24 hours of placing your order—once shipped, addresses cannot be modified.
• PO Boxes & Military Addresses: We ship to PO boxes and military addresses (APO/FPO/DPO) via compatible carriers. Delivery to these addresses may take an additional 2–3 days due to postal service restrictions.

International Shipping

• Customs, Duties & Taxes: Allsainteis’ shipping costs (including free standard shipping) do not cover customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and will be collected by the carrier upon delivery. We recommend checking your country’s customs regulations to understand potential additional costs before ordering.
• Customs Documentation: We provide all necessary customs paperwork (e.g., commercial invoice) with your order, including a detailed list of products and their values (in USD) to facilitate smooth processing.
• Restricted Items: Some countries have restrictions on importing certain clothing materials (e.g., fur, specific textiles) or styles. If your order includes an item that cannot be shipped to your destination, we’ll notify you immediately and process a full refund for that item.
• International Delivery Delays: Customs processing can occasionally extend delivery times beyond the 6–12 day window. We have no control over customs procedures, but we’ll provide any documentation needed to assist with clearance if requested.

Missing, Lost or Damaged Shipments

Missing Deliveries

• Check with neighbors, building management, or your local post office—carriers often leave packages in secure locations (e.g., porches, mailrooms).
• Contact the carrier directly using the tracking number to confirm delivery details (e.g., who signed for the package, exact delivery location).
• If the package is still unaccounted for, email our support team within 5 days of the “Delivered” status with your order number and tracking details. We’ll investigate with the carrier and, if the package is confirmed missing, process a full refund or send a replacement.

Lost Shipments

• Contact us at service@allsainteis.com with your order number and tracking information.
• We’ll file a claim with the carrier and, upon confirmation of loss, offer you a choice: a full refund (processed within 5–10 days) or a free replacement (shipped via standard delivery).

Damaged Shipments

• Notify us within 7 days of delivery at service@allsainteis.com.
• Include your order number, photos of the damaged item and its packaging, and a description of the issue.
• We’ll send a replacement immediately (with free shipping) and provide a pre-paid label for returning the damaged item—no cost or hassle to you. If a replacement isn’t available, we’ll process a full refund.

Order Changes & Cancellations

• Cancellations: Orders can be canceled for a full refund only if we haven’t started processing them. Contact us at service@allsainteis.com with your order number and “Cancel Order” in the subject line. If your order has already shipped, follow our Refund Policy to initiate a return.
• Order Changes: Requests to update products, sizes, or shipping addresses must be made within 24 hours of placing the order. We’ll confirm if the change is possible—if processing has already begun, changes may not be allowed.

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