Allsainteis Refund Policy

Return Eligibility

General Requirements

• Timeframe: Returns must be initiated within 60 days from the date of delivery. We recommend starting the process promptly if you decide the product isn’t a fit—this helps avoid missing the deadline.
• Condition: Products must be unused, undamaged, and in their original state. This means no signs of wear (e.g., scuffed hems on pants, stretched necklines on tees, makeup stains on dresses), intact original tags, and all accompanying materials (e.g., care instructions, dust bags for outerwear) included.
• Packaging: Items should be returned in their original packaging whenever possible. If the original packaging is unavailable, use a secure, padded container to prevent damage during transit.

Product-Specific Rules

• Clothing: Must be unwashed, unaltered (no shortened sleeves, adjusted waistbands), and free of perfume, deodorant, or detergent residues. Delicate items like silk blouses or wool coats must be handled with care to avoid snags or pilling.
• Outerwear: Jackets, parkas, and vests must have all hardware (zippers, buttons, snaps) intact and functional. Waterproof or insulated styles should show no signs of moisture damage or improper storage.
• Final Sale Items: Products marked “Final Sale” on the product page (clearly indicated with a bold badge) are not eligible for return or refund—this applies to discounted items from seasonal clearance events.

How to Initiate a Return

1. Request Return Authorization (RA): Email our support team at service@allsainteis.com with the subject line “Return Request.” Include your full name, order number, the product name/style (e.g., “Cotton Button-Down Shirt, Size M”), and the reason for the return (e.g., “size too large,” “color not as expected”).
2. Receive Approval & Label: We’ll review your request within 24 business hours. If approved, you’ll get an email with an RA number and a pre-paid shipping label. Print the label, attach it to your package, and write the RA number on the outside—this ensures we can quickly link your return to your order.
3. Ship the Return: Drop off the packaged item at the designated carrier location (details included with the label). Keep the carrier’s tracking number for your records—this lets you monitor when your return reaches our warehouse.

Refund Processing

• Inspection Period: Our team reviews returned items within 3–5 business days of delivery to our warehouse (located at 203 West 24th Street, Connersville Indiana 47331, United States). We verify eligibility—checking for wear, intact tags, and matching the product to your order.
• Refund Timing: If the return is approved, we’ll process your refund within 5–10 days of inspection. You’ll receive a confirmation email once the refund is initiated, with details about the amount and payment method.
• Refund Method: Refunds are credited back to your original payment method in USD, matching the exact amount you paid (including any applicable taxes). We cannot issue refunds to a different card or account than the one used for purchase.
• Processing Delays: The time it takes for the refund to appear in your account depends on your payment provider: Credit/debit cards: 3–7 business days (varies by issuer).
• Digital wallets (PayPal, Apple Pay, Google Pay): 1–3 business days.
• Allsainteis store credit: Instantly added to your account for future use.

Refund Exceptions & Adjustments

• Damaged or Ineligible Returns: If a product is returned damaged, used, or missing parts (e.g., a jacket with a broken zipper, a shirt with removed tags), we may offer a partial refund (proportional to the damage) or decline the return. We’ll provide photos of the issue to support our decision.
• Promotional Items: If you received a free promotional item (e.g., a scarf with a coat purchase), you must return it to qualify for a full refund on the main product. If the promotional item is not returned, we’ll deduct its value from your refund.
• Order Cancellations: If you cancel an order before it ships, we’ll process a full refund within 5–10 days. If the order has already shipped, follow the standard return process outlined above.
• Lost Returns: If the carrier confirms your return is lost in transit, provide the tracking number to our support team. We’ll investigate with the carrier and, if confirmed lost, process your refund or send a replacement at no cost.

Defective or Incorrect Products

1. Contact us at service@allsainteis.com within 7 days of delivery, including your order number, photos of the defective/incorrect item, and a description of the problem.
2. Our team will review your claim and, in most cases, send a replacement immediately (shipped via our standard 1–3 day processing and 6–12 day delivery timeline) without requiring you to return the faulty item first.
3. If a replacement is unavailable, we’ll process a full refund (including any associated costs) or offer store credit for your next purchase—whichever you prefer.

International Returns

• Return transit times may be longer (10–20 days) due to international shipping and customs processing.
• Declare the package as “Returned Merchandise” on customs forms to avoid additional fees—our pre-paid labels include this documentation where required.
• Refund processing timelines remain 5–10 days after inspection, but international payment providers may take 1–2 extra days to reflect the refund in your account.

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